Empowering Homeless Veterans: A Holistic Approach to Support

The cycle of homelessness is complex. This is especially true for our veterans. In addition to an already overwhelming and challenging set for circumstances such as a lack of affordable housing, poverty, job or income loss, mental illness, substance abuse, and health problems, many vets live with debilitating PTSD, often don’t have a good family or support network, and must deal with a complicated and nearly impossible system when it comes to receiving benefits and resources.

VOA Colorado’s Veterans Service Center (VSC) located at 1247 Santa Fe Drive in Denver, stands as a testament to compassion and innovation in supporting homeless veterans. But what sets this center apart from others is the holistic approach that truly makes a difference. Unlike traditional support systems, the VSC doesn’t just provide temporary shelter or basic necessities. Instead, it focuses on addressing the root causes of homelessness and empowers veterans to rebuild their lives from the ground up.

Every month, 400 veterans visit the VSC. They come to the facility seeking support and resources ranging from housing assistance to mental health counseling, substance abuse treatment to job training, every aspect of a veteran’s well-being is taken into account. By addressing both the visible and invisible wounds of war, the center ensures that veterans receive the tailored support they need to thrive.

“Sometimes it’s a place to sleep or just a hot meal,” explains Michelle Crandell, senior director of Veteran and Supportive Services for VOA Colorado. “And sometimes it’s a clean shirt for a job interview, or help navigating getting their benefits from the VA. We’re a one-stop shop for veterans’ resources.”

Audra O’Kane, intake and resource coordinator for VSC and the VOA mission, adds that another unique feature of the facility is its atmosphere. “Other shelters are crowded, noisy,” she says. “VSC is quiet and spread out. The vets can decompress and be among their peers.”

The VSC, which opened its doors in 2015, hosts several events throughout the year for veterans, including haircuts, dentist appointments, and even veterinary support for their pets.

The facility also has a one-of-a-kind program and shelter for female veterans over 60. 

“Very often, our veterans develop relationships with our team,” Crandell says. “We build trust. Sometimes that takes time, but in the end, we’re able to offer a community, a sense of belonging,  and to open a whole new world for them!”

VSC doesn’t just provide a temporary fix; it equips veterans with the tools and resources to lead fulfilling lives beyond homelessness.

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